Steven Groß, Navigating Through the Maze of Business Process Change Methods

Título: Navigating Through the Maze of Business Process Change Methods

Palestrante: Steven Groß, Vienna University of Economics and Business 

Data: abril, a ser divulgada em breve (palestra do dia 10 de abril cancelada por conta das fortes chuvas no Rio de Janeiro)

Local: Anfiteatro Maria Irene, Av. Athos da Silveira Ramos, 274, Cidade Universitária

Resumo: Business Process Management (BPM) is an approach adopted by many organizations for improving their business processes in order to serve their customers more efficiently and effectively. Literature on BPM offers a plethora of methods used as a guide when improving business processes. Some are promoted as methods for process reengineering, while others as methods for improvement, redesign, or innovation. The number of BPM methods is overwhelming, such that organizations are faced with the challenge to select one that best fits their needs. In this paper, we follow a systematic literature review approach to investigate the characteristics of existing BPM methods. We find that the ambition, nature and perspective of the methods are important to determine whether they can be used for radical or incremental process change. Our findings point to the lack of research done on methods for radical process change.

Short Bio: Steven Groß is a Teaching and Research Associate at the Institute of Information Business at the Wirtschaftsuniversität Wien (WU Vienna). He received his bachelor’s degree in Information Systems from the University of Cologne, Germany and graduated with a master’s of science in Information Systems from the Stevens Institute of Technology, USA. In 2015, he was awarded a Fulbright scholarship as a graduate student and research assistant in the field of BPM. He is particularly interested in the field of Business Process Innovation.